AkzoNobel: Training
The Challenge
- To support the rollout of a new Dulux Mix Lab unit in 80 Colour & Advice stores
- Training required for store staff on how to use the Mix Lab unit
- Further training for the store staff on the principles of colour to educate their customers on how they can use these in their decorating projects
Our Solution
- A team of Colour Experts were recruited to provide national coverage across the UK
- An intensive ‘Train The Trainer’ course was held at the Dulux Academy
- Training appointments scheduled by the colour experts directly with the retailer to ensure convenience and maximum staff attendance
The Results
- 100% coverage achieved
- All stores visited within specific time frame
- A total of 218 store staff trained and educated on the principles of colour
- 100% store satisfaction
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